Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Sales
Brooklyn, NY
Sales position responsible for selling products to customers.
Full time
·
$50k – $70k
Miami, FL
A senior-level position that oversees the entire sales department.
Full time
·
$160k – $220k
Marketing
Brooklyn, NY
Technical assistance and support to customers.
Remote
·
$40k – $60k
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Reach out to us for any inquiries or to learn more about our extensive range of smoking products and accessories.
Our friendly team is here to assist you with all your smoking needs and questions.